Returns and Right of Withdrawal

1. Consumer’s Right of Withdrawal

A consumer who enters into a distance contract has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

The customer may notify us of the withdrawal by email at technotop@siol.net or in writing to Stojan Pacek s.p. / Technotop.si, at the address stated in the contact details of the online store.

After notifying us of the withdrawal, the customer must return the goods without undue delay and no later than 14 days from the day on which the company was informed of the withdrawal from the contract.

2. Return Shipping Costs

In the case of a standard withdrawal due to a change of mind, the direct cost of returning the goods is borne by the customer.

The customer must return the goods at their own expense and in a manner that is safe and appropriate considering the type, value and weight of the product.

We recommend using tracked shipping and, for higher-value products, adequately insured shipping.

Technotop.si is not responsible for loss or damage to the return shipment during transport when the customer arranges the return independently.

If the product is non-conforming, incorrectly supplied, or another situation applies in which the seller is legally responsible for the return costs, the return costs will be handled in accordance with applicable legislation. In cases of defects or non-conformity, return costs are generally not borne by the consumer.

3. Inspection and Testing of the Product

The consumer may inspect and test the product only to the extent necessary to establish its nature, characteristics and functioning.

The extent of testing should be comparable to what would reasonably be permitted when examining a product in a physical retail store.

If the consumer handles the product beyond what is necessary for such inspection or testing, the consumer is responsible for any diminished value of the goods resulting from such handling.

4. Use Beyond Normal Testing

The following, in particular, is not considered normal testing:

• using the product for several days or using it intensively,
• using the product at events, parties, functions or under other intensive conditions,
• prolonged listening or testing beyond checking the basic operation of the product,
• installation or use that causes visible signs of wear,
• use that results in the product no longer being suitable for sale as new.

If such use results in a reduction in the value of the product, the amount refunded may be proportionally reduced according to the actual loss in value.

No automatic fixed restocking or return-handling fee is charged.

5. High-Value Products and Premium Audio-Video Equipment

For higher-value products such as premium loudspeakers, amplifiers, AV receivers, DAC devices, Hi-Fi components, subwoofers and other specialised audio-video equipment, customers are asked to handle the product with particular care.

The high value of a product does not in itself restrict the consumer’s statutory right of withdrawal.

However, when assessing any reduction in value, the following may in particular be taken into account:

• duration and intensity of use,
• visible signs of use,
• scratches, impacts, stains or other cosmetic wear,
• damage to the cabinet, drivers, connectors or other components,
• signs of mounting or installation,
• missing protection, accessories, cables, remote controls, manuals or other equipment,
• damaged or missing original packaging,
• the condition of the product if it can no longer be sold as new.

For higher-value products, even relatively short but intensive use may significantly affect the market value of the product.

In such cases, the amount refunded may be reduced by the actual assessed reduction in value.

6. Original Packaging and Accessories

We recommend that customers retain the following until the withdrawal period has expired:

• original packaging,
• internal protective materials,
• protective films,
• manuals,
• cables,
• remote controls,
• stands, brackets and other supplied accessories.

Opening the packaging alone does not normally result in the loss of the right of withdrawal.

However, if the packaging is significantly damaged, missing, or its condition makes the product more difficult to resell as new, this may be taken into account when assessing diminished value.

7. Condition of the Returned Product

Technotop.si reserves the right to carry out a visual and functional inspection of the returned product after receiving it.

The inspection may include, in particular:

• the condition of the product,
• any signs of use,
• the condition of the packaging,
• the presence of all accessories,
• the serial number,
• the functionality of the product,
• any damage or modifications.

Photographs and other appropriate documentation may be used to document the condition of the product.

If diminished value is identified, the customer will be informed together with an explanation.

8. Reduction of the Refund Amount

If the consumer has used the product beyond what is necessary to establish its nature, characteristics and functioning, the refund may be reduced by an amount corresponding to the actual reduction in value of the product.

When determining the reduction, the following may be taken into account:

• the condition of the product,
• the degree of wear,
• damage,
• loss of or damage to the packaging,
• missing equipment or accessories,
• necessary costs of restoring the product to a saleable condition,
• the difference between the value of a new product and the returned product.

Any reduction is not determined as a fixed fee, but is assessed according to the specific condition of the returned product.

9. Hygiene-Sensitive Products

The right of withdrawal may not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene if the consumer has removed the relevant seal or protective packaging after delivery.

This may include, for example, certain:

• in-ear headphones,
• ear tips,
• products that come into direct contact with the ears or mouth,

provided that the legal conditions for applying this exception are met.

10. Return Procedure

Before returning a product, we recommend that the customer contacts Technotop.si and provides:

• the order number,
• the product they wish to return,
• the reason for the return, if they wish to provide one,
• contact details.

The goods should be packaged in a way that provides adequate protection during transport.

For heavier and larger products, we recommend that the customer contacts us before returning the product in order to discuss an appropriate method of transport.

In the case of a standard withdrawal from the contract, the cost of return transport is borne by the customer, unless otherwise agreed.

11. Refund

Technotop.si will refund the consumer the payments that must be refunded in accordance with applicable legislation.

The refund will be made without undue delay and no later than 14 days from receipt of the notification of withdrawal.

In the case of a sales contract, the company may withhold the refund until:

• the returned goods have been received, or
• the customer provides proof that the goods have been sent back,

whichever occurs first.

The refund will normally be made using the same payment method used by the customer for the original purchase, unless otherwise expressly agreed with the customer.

If the customer selected a more expensive method of original delivery than the least expensive standard delivery method offered, the company is not required to refund the additional difference in delivery costs.

12. Product Exchanges

Technotop.si does not provide an automatic right to exchange a product for another model.

The customer may exercise the right of withdrawal and then make a new purchase if desired.

Any direct product exchanges may be agreed individually.

13. Business Customers

The statutory 14-day right of withdrawal applies to consumers purchasing goods outside their trade, business or professional activity.

Returns for legal entities, sole proprietors and other business customers are handled individually and are not automatically subject to the 14-day right of withdrawal.

14. Damage During Return Transport

The customer is responsible for ensuring that the product is adequately protected during the return shipment.

If damage occurs due to inadequate packaging or transport arranged by the customer, the resulting damage may be taken into account when assessing any reduction in the value of the product.

For higher-value products, we recommend using the original transport packaging and insured shipping.

15. Final Provisions

These terms do not affect the consumer’s statutory rights in relation to non-conforming goods, warranties or any other rights provided by applicable legislation.

In the event of any conflict between these terms and mandatory provisions of applicable law, the mandatory provisions of applicable law shall apply.