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Privacy Policy and Personal Data Protection

Last updated: September 28, 2026

At Technotop.si, we respect the privacy of our visitors and customers and handle their personal data with care.

This Privacy Policy explains what personal data we collect, why we use it, who we may share it with, how long we retain it, and what rights you have regarding the processing of your personal data.

We process personal data in accordance with applicable legislation, in particular the General Data Protection Regulation (EU) 2016/679 – GDPR, the Slovenian Personal Data Protection Act (ZVOP-2) and other applicable laws and regulations of the Republic of Slovenia and the European Union.

1. Data Controller

The controller of your personal data is:

Technotop.si – Stojan Pacek s.p.
Nove Fužine 47
1000 Ljubljana
Slovenia

Email: technotop@siol.net
Website: www.technotop.si

For questions regarding privacy, the processing of personal data or the exercise of your rights, you can contact us at the email address above.

2. Personal Data We Collect

The scope of personal data we collect depends on how you use our online store and which services you choose.

When making a purchase or placing an order, we may process your first and last name, delivery address, billing address, email address, telephone number, information about the products ordered, order value, payment method, delivery details and other information necessary to process and fulfil your order.

For business customers, we may also process the company name, company address, tax identification number and other information required to issue the appropriate invoice.

When communicating with us, we may retain the content of your enquiry, email correspondence, complaint, return request, warranty claim or other communication.

When using our website, certain technical information may be collected automatically, such as your IP address, device and browser type, access time, pages visited and other technical data necessary for the operation, security and analysis of the website.

3. Purposes and Legal Bases for Processing

We process personal data only where an appropriate legal basis exists.

Order and Contract Fulfilment

We use your data to process your order, confirm your purchase, issue invoices or pro forma invoices, process payments, prepare and dispatch products, arrange delivery, communicate with you regarding your order and handle returns, complaints and warranty claims.

The legal basis is the performance of a contract or taking steps at the customer's request prior to entering into a contract.

Compliance with Legal Obligations

Certain information must be retained and processed in order to comply with tax, accounting, consumer protection and other legal obligations.

The legal basis is compliance with the company's legal obligations.

Security and Fraud Prevention

We may process certain information to protect our online store, prevent fraud, misuse, unauthorised access, automated or harmful bot traffic, abuse of payment systems and to protect our customers and business operations.

The legal basis is our legitimate interest in ensuring the secure and reliable operation of our online store.

Communication and Customer Support

We use information you provide when contacting us to respond to your questions, prepare offers, provide technical support, advice and other requested services.

Marketing and Newsletters

We send promotional emails and newsletters based on your consent or where such communication is otherwise permitted under an appropriate legal basis.

You can unsubscribe from promotional communications at any time using the unsubscribe link included in the message or by contacting us at technotop@siol.net.

Unsubscribing from promotional communications does not affect notifications required for order processing, delivery, invoicing, warranty matters or another contractual relationship.

4. Shopify Online Store

Technotop.si uses the Shopify platform, which provides the technical infrastructure required for the operation of the online store, shopping cart, customer accounts, orders and other functions.

When using our online store, Shopify may process certain data in accordance with the contractual terms and data protection rules applicable between Shopify and Technotop.si.

Shopify and its contracted service providers may also process certain data outside the European Economic Area. Appropriate data protection mechanisms are used for international data transfers in accordance with the GDPR.

If additional Shopify features for analytics, personalisation or advertising are enabled in our store, they are used in accordance with your privacy settings and, where required, based on your consent.

5. Payments

We use external payment service providers to process payments.

Depending on the payment method selected, information required to complete the transaction may be shared with a bank, card payment provider, PayPal, Leanpay or another selected payment service provider.

Technotop.si generally does not receive or store your full payment card details. Such information is processed by the relevant payment service provider in accordance with its own security and privacy policies.

We may retain information relating to completed payments, transaction numbers or payment status as part of the documentation associated with an individual order.

6. Order Delivery

For the purpose of delivery, we provide the delivery service only with the information required to deliver your order.

This may include the recipient's first and last name, delivery address, telephone number, email address and information required to identify the shipment.

We use GLS for most shipments, although we may also use other delivery or logistics partners where necessary.

The delivery company uses the information to carry out the delivery, notify the recipient and provide shipment tracking.

7. Other Contractual Partners

For the purpose of conducting our business, we may share personal data to the necessary extent with trusted contractual partners who provide services to us.

These may include providers of web and IT infrastructure, payment services, delivery services, accounting services, authorised service centres and distributors when handling warranty or service claims, providers of analytics and advertising services, and providers of fraud prevention, misuse prevention and malicious traffic protection tools.

We provide our partners only with the information necessary for them to perform their services.

We do not sell our customers' personal data to unauthorised third parties.

8. Google, Advertising and Analytics

We may use services provided by Google and other providers to analyse website traffic, measure the performance of our online store and for advertising purposes, including Google Analytics, Google Ads, Google Merchant Center and other related services.

Such services may use cookies or similar technologies.

Where consent is required by law, analytics and advertising technologies are activated only after the visitor has made the appropriate selection in the privacy or cookie settings.

If you withdraw or refuse consent, certain analytics or advertising functions may be limited.

9. Cookies

Our website uses cookies and similar technologies to ensure the proper functioning of the online store.

Essential cookies enable basic functions such as the shopping cart, checkout, security, language selection and other functions without which the online store cannot operate properly.

Analytics, functional and advertising cookies are used in accordance with applicable legislation and your consent settings.

You may change your settings at any time through the privacy or cookie management tool, where this option is available on the website.

If you reject non-essential cookies, you will still be able to use the online store, although some additional functions may not operate fully.

10. International Data Transfers

Some of our service providers may operate or process data outside Slovenia or outside the European Economic Area.

If personal data is transferred to a country for which the European Commission has not determined an adequate level of data protection, appropriate safeguards will be used, such as the European Commission's Standard Contractual Clauses or another lawful transfer mechanism permitted under the GDPR.

11. How Long We Retain Personal Data

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law.

Information relating to orders, invoices and payments is retained for the periods required under tax, accounting and other applicable legislation.

Information relating to contracts, warranties, returns or complaints may be retained for as long as necessary to fulfil contractual obligations and to establish, exercise or defend potential legal claims.

Information processed on the basis of consent for newsletters or other marketing purposes is generally retained until consent is withdrawn or the user unsubscribes.

Information contained in general enquiries is retained for as long as is reasonably necessary to complete the communication and any subsequent business relationship.

Security and technical data is retained for as long as necessary to ensure the security of the online store, prevent misuse and resolve technical issues.

12. Security of Personal Data

We use appropriate technical and organisational measures to protect personal data.

Our website uses an encrypted HTTPS connection, and access to business systems and personal data is limited to persons and service providers who require such access to perform their duties.

Despite appropriate security measures, no method of data transmission or storage is completely risk-free, and therefore the absolute security of information systems cannot be guaranteed.

13. Your Rights

Under the GDPR, you may have the right to request access to your personal data and a copy of it, correction of inaccurate or incomplete data, deletion of data where there is no longer a legal basis for further processing, restriction of processing, data portability in cases provided for by law, and to object to processing where the processing is based on legitimate interests.

Where we process your personal data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights, contact us at technotop@siol.net.

To protect your personal data, we may request additional information necessary to verify your identity before processing your request.

We respond to requests without undue delay and within the time limits required by applicable law.

14. Right to Lodge a Complaint

If you believe that we are not handling your personal data in accordance with applicable law, you may first contact us at technotop@siol.net so that we can attempt to resolve the matter.

You also have the right to lodge a complaint with the competent supervisory authority:

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana
Slovenia
Email: gp.ip@ip-rs.si
Telephone: +386 1 230 97 30

15. Children

The Technotop.si online store is not specifically intended for children.

We do not knowingly collect children's personal data for marketing purposes without an appropriate legal basis or the required consent.

If you believe that a child has provided us with personal data without authorisation, you may contact us and we will handle the request appropriately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in legislation, our business practices, our online store or the services we use.

The current version is always published on the Technotop.si website. In the event of significant changes, we may also notify visitors or customers in another appropriate manner.

The date of the most recent update is stated at the beginning of this document.

17. Contact

For questions regarding privacy, personal data or the exercise of your rights, please contact us:

Technotop.si – Stojan Pacek s.p.
Nove Fužine 47
1000 Ljubljana
Slovenia

Email: technotop@siol.net
Website: www.technotop.si