Terms and conditions
- GENERAL TERMS AND CONDITIONS OF BUSINESS
The general terms and conditions of the online retailer Technotop.si are designed in accordance with the applicable Consumer Protection Act (ZVPot-UPB2), in accordance with the guidelines of the Chamber of Commerce and Industry of Slovenia, and in accordance with international codes for e-commerce.
Technotop.si online stores are managed by:
Technotop audio video store, business entity Stojan Pacek sp, address: Nove Fužine 47, 1000 Ljubljana, Slovenia. (provider and administrator below)
- SAFETY
The provider undertakes to constantly protect all personal data of the user in accordance with the data protection regulations of the Republic of Slovenia.
Our data protection procedures are aligned with the legislation of the Republic of Slovenia on the protection of personal data.
The buyer agrees that the seller may process, store and use customer data received in the course of business, except for that which is confidential. The seller uses the customer's email address exclusively for informing about business matters or, if the buyer agrees, for informing about news, promotions and the like.
The seller will not transfer personal data of customers to third parties unless the buyer expresses a desire to do so or if this is necessary for the performance of the transaction (for example, resolving complaints). In such cases, the scope of transferred data is limited to the minimum necessary level.
The customer has the right to be informed about the processing of their personal data and has the option to correct, block or delete their data from the seller's records, unless the retention of the data is necessary due to tax obligations or legitimate requests from government authorities.
- PROTECTION OF PERSONAL DATA
Personal data protection:
We carefully protect personal data in accordance with the Personal Data Protection Act (ZVOP-1) and the General Data Protection Regulation (GDPR).
What personal data do we collect?
- Basic personal data (e.g. name and surname) and communication data (e.g. address, e-mail, telephone, IP address)
- Information about selected (preferred) methods of communication with Technotop
- Data about communication with Technotop, including marketing communication
- Financial data, payments, etc.
- Data relevant for insurance (e.g. exercising warranty claims).
Legal bases for processing personal data:
- Consent (you can withdraw it at any time)
- Necessary for the conclusion and/or performance of a contract with you
- Processing for the legitimate interests pursued by Technotop or a third party
- Legal requirement (e.g. information on the invoice issued).
Purposes of collecting personal data:
We collect data only for specific, explicit and lawful purposes, such as responding to inquiries, fulfilling orders, improving websites, offering services, marketing campaigns, etc. We use the data exclusively for our own needs and do not provide it to third parties.
Storage of personal data:
We store personal data in accordance with the Personal Data Protection Act. After the retention period has expired, we permanently delete or anonymize it.
Data rights:
You have the right to access, rectify or supplement your data. You can request the deletion of your data (except in certain cases) and file a complaint with a supervisory authority.
Contact for questions:
technotop.prodaja@siol.net
Withdrawal of consent:
You can withdraw your consent using the UNSUBSCRIBE button in each message or via the contact details at www.technotop.si. Withdrawal of consent has no negative consequences or sanctions.
Data deletion:
You can request the deletion of your data (except in certain cases) and have the right to complain to a supervisory authority.
- PRODUCT PRICES
Shopping in the Technotop.si online store can be done in Slovenian via the web, email or phone.
All products with listed prices are available for order via the shopping interface (cart–checkout), whereby you will receive an official invoice by email. You must also agree to the general terms and conditions. Simply requesting products via the "purchase inquiry" button is not binding. The same applies to products without prices, where you can request price information or a specific invoice using the "inquiry" button.
The published prices apply to online purchases with 100% payment upon receipt of a pro forma invoice or a written confirmed offer.
The price of ordered products delivered by post or through parcel distributors may be increased by the amount charged by the post office or parcel distributor for this service.
All prices are expressed in euros and include VAT, unless explicitly stated otherwise.
The prices quoted are valid at the time of placing the order and do not have a predetermined validity period. The duration of the specific estimate is stated on the document itself.
"Best price guaranteed": The section applies only to prices compared to identical products offered in the Republic of Slovenia. Offers from abroad or from special promotions of other providers do not apply. For inquiries and offers, send a link, picture or scan of the offer with all information to email: tecknotop@siol.net
Despite efforts to provide accurate information, it may happen that the price is incorrect. In such a case, or if the price or delivery time of the product changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase and at the same time present a solution that will satisfy both parties. The purchase contract between the provider and the buyer is concluded as soon as the buyer confirms the order via the "complete purchase" button or, in the case of demand, when he pays the received pro forma invoice (partially or in full, depending on the conditions stated on the pro forma invoice). From this moment on, all prices and conditions are fixed and binding for both the provider and the buyer.
- DELIVERY AND RECEIPT OF GOODS
Product availability:
We will provide you with information about product availability and other relevant information regarding your order via email or phone as soon as we receive your order or inquiry. If the ordered product is currently out of stock, we will immediately inform you of the estimated delivery date. In the event of a possible unavailability of the ordered product, we will inform you of the changes and allow you to cancel the order, exchange the product or other agreed options.
The consumer electronics industry is currently being severely affected by the shortage of semiconductor chips on the market. As a result, delivery times are longer and suppliers may stop manufacturing certain product ranges. We ask for your understanding and to check availability in advance. We do our best to serve our customers. In the event that a product is not available or the customer does not accept an alternative, we will refund the full purchase price.
Options for picking up or delivering goods:
- Personal pickup at the company headquarters:
If you decide to pick up the goods in person, the goods will be available at the headquarters of Technotop, Stojan Pacek sp. Pick-up is possible by prior arrangement via email or phone.
- Sending by mail to the buyer's address:
We cooperate with GLS Slovenia to ship goods from our warehouse. In the case of shipping by post, it is possible that you will receive an invoice separately from the order, especially when the goods are shipped directly from the distribution warehouse. Shipping costs may increase by the value of packaging and shipping (depending on the product, purchase value, payment method, etc.). The standard shipping cost is 5 EUR including VAT.
- COPYRIGHT
All product descriptions and other written content are the intellectual property of their authors and may not be reproduced without express permission.
- GUARANTEE
All products in our sale are equipped with a warranty from the importer or manufacturer, with servicing and supply of spare parts provided in Slovenia. To exercise the warranty and service maintenance, you can contact us directly or an authorized servicer. The warranty conditions stated on the warranty card, which is attached to each product or included in the invoice, are valid when exercising the warranty. The warranty is valid subject to the instructions on the warranty card and upon submission of a copy of the invoice.
The warranty generally does not cover: consumables, batteries, Ni-Cd and NiMH batteries and accumulators, light bulbs, floppy disks, optical media, video and audio cassettes, fuses, electronic components, etc.
For audio and video recordings and computer programs, the warranty does not apply if the consumer has opened the security seal. Opening the security seal is considered to be breaking the packaging foil or revealing the serial number. Warranty information is also listed on the individual product page. If this information is missing, the product does not have a warranty or the information is currently unavailable. In such a case, the buyer can contact us to provide him with current information.
- RETURN OF GOODS
In accordance with the Consumer Protection Act (ZVPot), you have the right to return ordered goods purchased through a distance contract, including purchases made over the internet, without giving a reason.
If you decide to withdraw from the contract, you must inform our customer service of your decision within 14 days by email. After receiving the email, we will contact you and provide you with information about the procedure. The cost of delivering the goods is covered by the buyer. Online purchase refers exclusively to purchases in our online store. Agreements or purchases via pro forma invoices and physical purchases at the point of sale (audio video showroom) are not among the products that are subject to return.
The buyer who withdraws from the contract must return the goods undamaged, in the original packaging, in the same quantity and at his own expense. We do not accept cash on delivery shipments, and we recommend checking the suitability of the products before using them. Return of already used products is not possible.
The right to withdraw from the contract only applies to the inspection of the goods, but not to the 14-day free use of the product. The buyer does not have the right to withdraw from the contract in certain cases, for example, in the case of goods that are manufactured according to the consumer's exact instructions or are not suitable for return due to their nature.
Refund procedure:
Technotop, Stojan Pacek sp, will refund the purchase price received to the buyer who withdraws from the contract and returns the product. The purchase price will be transferred to the buyer's account no later than 14 days after receipt of the returned product and the correctly completed withdrawal form.
We reserve the right to reduce the refund in the event of wear, incomplete return or damage to the product.
The contract withdrawal form is available as a PDF document: [contract_withdrawal_form](link_to_form).
- COMPLAINT
The buyer has the right to complain about the goods if they do not meet the promised characteristics, if the wrong quantities, colors were sent, or if they otherwise deviate from the buyer's order. Complaints are possible within the legally specified deadline and under the conditions for exercising complaints due to a material defect.
We accept complaints via email at technotop.prodaja@siol.net or directly through an authorized service center. For information about which service covers a specific brand, you can contact us.
- DISCLAIMER
- Confirmation of Prices and Delivery Times:
- All prices and delivery times are valid only when confirmed by the staff of Technotop audio video store, Stojan Pacek sp
- The inquiry includes data on the supply status, which are:
- Goods in warehouse or showroom – available for pickup immediately or within 2-7 business days of receiving payment.
- Goods in warehouse at supplier/distributor – available for pickup within two to seven business days of receipt of payment.
- Made-to-order goods – delivery by arrangement, depending on the brand and type of product. Advance payment of 20–30% for specific orders.
- Termination of the Contract:
- We reserve the right to terminate the contract and supply the product if they determine that it is no longer available or has ceased production.
- In such a case, the customer will be refunded the full purchase price or offered an alternative product with similar features.
- Timeliness and accuracy of data:
- The provider strives to keep the data up-to-date and correct, but item features, delivery times or prices can change quickly.
- In the event of changes, the provider will notify the buyer, who has the option to cancel the order or replace the ordered item.
- Responsibility for Article Reviews:
- The provider is not responsible for the content of visitors' opinions and reserves the right to refuse to publish untrue, misleading or offensive opinions.
- The provider disclaims any liability arising from the information in the opinions.
- Symbolic Photos:
- Product photos are symbolic and, despite efforts to ensure accuracy, do not guarantee the properties of the item.
- Withdrawal from the Contract with the Customer:
- The provider reserves the right to withdraw from the contract with the customer in the event of an obvious error in accordance with the law.
- Changes to the Terms of Service:
- The provider reserves the right to change the terms and conditions at any time and in any way, without prior notice.
- PAYMENT TERMS
- Payment by Proforma Invoice:
- Bank transfer to your bank account after receiving the invoice by email.
- Provides an additional 4% discount; free shipping over 50 EUR (Slovenia).
- You may receive the invoice separately from the package.
- PayPal:
- Secure online payment via PayPal for individuals and legal entities.
- Prevents misuse of credit card and/or personal information.
- Cash on delivery:
- Enabled for certain products in the online store.
- Payment to the delivery person in cash or by card.
- Some products require up to 20% advance payment.
- Payment in Cash:
- Possible when visiting an audio video salon when purchasing a product from stock or an exhibition exhibit.
- Cash receipt issued on the spot.
- Only at the address Nova Fužine 47
- Payment by Card:
- Allows payment by cards (Mastercard, VISA, BA, Karanta, Maestro, DINERS CLUB) both in the salon and online.
- Diners Club card - Purchase in installments (2 to 61 installments)
- DINERS CLUB cardholders are able to purchase in installments of 2 to 61 installments.
- The price of the products and the interest rate are adjusted to each individual offer. You can do this by phone or email. Personalized offer for each individual customer.
*Important:
- We reserve the right to change payment terms at any time.
- Different payment methods are available depending on the type of product and other circumstances.
- TERMS AND CONDITIONS AND REGISTRATION INFORMATION
Registration:
- For business purposes, Technotop audio video store, Stojan Pacek sp (hereinafter: the administrator) collects the following data:
- First and last name,
- Address and place of residence,
- Email address,
- Other data that the user enters into the form on the technotop.si website.
- Upon registration, the user can (if desired) agree to receive notifications to the specified email address, but not more than five notifications per month.
- In notifications, registered users will be informed about special benefits, promotions, promotional codes, new product launches, and notifications about current prize games.
- The administrator is not responsible for the accuracy of the data entered by the user.
Data protection: - The administrator of the online store technotop.si, Technotop audio video store, Stojan Pacek sp, is obliged to protect the personal data of its users in accordance with the Personal Data Protection Act (ZVOP-1-UPB-1).
- COMPLAINTS
- The provider complies with applicable consumer protection legislation.
- In case of complaints, disputes or problems, the buyer can contact the provider via the email address technotop.prodaja@siol.net.
- The complaint handling process is confidential.
- The provider responds to all complaints by email or telephone as soon as possible and within the framework of legal obligations depending on the type of complaint.
- The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself.
- The provider makes every effort to resolve any disputes amicably.
TechnoTOP.si team